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Mon-Fri 9:00AM - 6:00AM
Sat - 9:00AM-5:00PM
Sundays by appointment only!

Policy & Procedures

Our Partner Engagement in 3 steps

We have an in-house and intelligent process of partner programs that drives our company policy, one that is re-invented each financial year.

Planning & Strategy

Brand Mix, customer requirements and sales forecasts defines our future targets and partner engagememts

Design & Develop

The blueprint of engagement program is drawn to sufficiently create a win-win partnership.

Test & Deliver

A test drive plan is designed for the new partner and delivered across our distribution channels.

AML Policy & Compliance

Our AML & Compliance Policy is designed to ensure that our business transactions are transparent and we achieve full compliance with local and international regulations covering Anti Money Laundering and Terrorist Financing. Banker Group, which is based in Dubai, is responsible for the management of all  aspects of the  business in the U.A.E. and international.

Know Your Customer and Supplier

Banker Group, with its global customer base, provides easy options for prospective and future clients/suppliers to become a part of our network.
We appreciate the efforts of our customers and suppliers and encourage them to fill out the online customer or supplier forms.

Alternatively You Could:

  • Download and fill out the respective form from the resource box on the right of the web page.
  • Upon completion, you can scan email the document to: for processing.


We at Banker Group  value your privacy and believe that it is our responsibility to protect your personal information by properly managing it. The privacy practices of this policy are in compliance with the Personal Data Protection Act 2012 (PDPA) in U.A.E.

This Privacy Policy explains how  Banker Group   manages your personal information. It includes details of how we collect, record, use, store, hold, transfer and disclose your personal information. By visiting Banker Group  website or by providing us with your personal data whether by way of such website, enquiry or membership forms or by any other means whatsoever, you accept and consent to the terms of this Privacy Policy.



The terms “Personal Data” and “Personal Information” include any form of information we collect that identifies you, or from which you are reasonably identifiable. Personal data is collected either through the stores, enquiry and membership forms, online, media, including  Banker Group  website or when you make any purchase transaction with us. Information collected can include but is not limited to name, identification number, contact details, demographic information, preferences and payment details if a transaction is carried out.

The provision of personal data by you to us such as your name, email address, contact details, and such other information may be indicated by  Banker Group as compulsory or obligatory in order for  Banker Group to perform relevant Purposes, as stated in the following section.  Banker Group may not be able to perform such Purposes if you fail to supply your personal information.



Such personal data will be collected, used, and/or processed by  Banker Group for any purpose(s) of:

  • Customer account registration and access on  Banker Group website
  • Supplier account registration and access on  Banker Group website
  • Customer enquiries and requests
  • Supplier enquiries and requests
  • Customer service purposes



We do not rent or sell your personal information to third parties for their marketing purposes without your explicit consent.  



Where applicable, reasonable steps are taken by us to verify the accuracy of your personal information received at the point of collection. However, please note that you are primarily responsible and liable for the accuracy and completion of all personal information submitted by you.

You may access, review, correct, and amend your personal data by updating your profile with us. If you have provided your personal data through enquiry or membership forms, you may request the correction or amendment of your personal data by contacting our customer service department.



Your personal data will be retained for as long as it is necessary to fulfil the purposes for which it is collected or for business or legal purposes, or in accordance with applicable laws.

Should you choose to unsubscribe from our mailing list or should you remove yourself from  Banker Group customer or supplier program, please note that your personal data will still be retained on our database to the extent permitted by law.



Banker Group has appropriate technical, administrative and physical procedures in place to prevent unauthorized access, collection, use, disclosure, copying, modification and disposal of your personal information. Internal procedures are also put in place requiring our employees and data processors to respect the confidentiality of any personal information held by us.